Experiencing an immediate charge when subscribing to our service, instead of enjoying a 7 days free trial, can be perplexing. But don’t worry, there’s a common explanation for this, especially if you’re part of the Apple ecosystem.
For Apple Users
In Apple’s ecosystem, users are permitted to have a free trial only once. If you have previously used your one-time free trial, Apple’s system will automatically begin your subscription and process a payment when you attempt to subscribe again.
While we don’t have control over Apple’s payment system, you do have the option of requesting a refund from Apple directly. They manage all transactions and have a system in place for handling refunds. To request a refund, follow Apple’s official guidelines.
For Direct Website Subscribers
If you subscribed directly through our website and experienced an immediate charge instead of receiving the 7 days free trial, please reach out to us directly. We will need to review your account details to ascertain the reason for the immediate charge.
You can contact us by sending an email to support@teleprompter.com. When you do, kindly include the email address associated with your account, and briefly describe the issue you’re encountering. Our customer support team will do their best to resolve your issue as quickly as possible.
Remember, your satisfaction is our top priority, and we’re here to ensure you get the most out of our services. Thank you for your understanding and cooperation.
